Registered Address

London Heathrow Taxi Ltd
Orega Offices, 4 Longwalk Road,
Uxbridge, UB11 1FE, United Kingdom.

Definitions

Meet & Greet: Your driver will be waiting inside the arrivals area holding a name board with your name clearly displayed.
Requested Pickup Time: The pickup time chosen by the customer after considering immigration, customs, and baggage clearance. We recommend:

• 15 minutes after landing for domestic flights
• 60 minutes after landing for international flights

Waiting Time: The period after the requested pickup time during which the driver remains on standby at the terminal.
Additional Charges: Applied after the complimentary 30-minute waiting period expires. Heathrow Airport parking fees are outlined in Clause 2.

1. Fixed Fare Guarantee

1. 1.1 All fares displayed on our website are fixed, transparent, and inclusive of taxes, tolls, and service charges.
2. 1.2 The Meet & Greet service is included in all airport pickups.
3. 1.3 A 30-minute grace period is provided from the requested pickup time at no additional cost.
4. 1.4 We monitor all flights in real time and adjust driver dispatch accordingly.
5. 1.5 No additional charges apply for flight delays.

2. Waiting Time & Parking Policy

If the 30-minute complimentary waiting period is exceeded, Heathrow Airport parking charges apply as follows:

If you cannot locate your driver, please contact us immediately.
If you leave the terminal without notifying us, the booking will be recorded as a no-show and the full fare will apply.

3. Pickup Policies by Location

• Hotels & Private Addresses: 15 minutes of complimentary waiting.
• Cruise or Ferry Terminals: 30 minutes of free waiting from scheduled disembarkation.
• Eurostar Arrivals: Driver will meet 30 minutes after train arrival, with 30 minutes of complimentary waiting.
• Domestic Train Services: Driver will meet 5 minutes after train arrival, with 30 minutes of complimentary waiting.

4. Liability Disclaimer

1. 4.1 London Heathrow Taxi Ltd is not responsible for delays caused by traffic, weather, road closures, or other unforeseen circumstances. We cannot accept liability for missed flights, trains, or cruises.
2. 4.2 In all cases, our maximum liability is limited to the amount paid for the booking.
3. 4.3 London Heathrow Taxi Ltd is not liable for items left in vehicles. If found, we will assist with their return; postage or courier costs apply.

5. Vehicle Condition & Cleaning Fees

1. 5.1 All vehicles operated by London Heathrow Taxi Ltd are smoke-free.
2. 5.2 A valeting charge of £80.00 will apply if a passenger soils the vehicle interior (for example, vomiting or spilling food or drink).
3. 5.3 If a passenger travels with excessive luggage requiring the use of passenger space, a £15 surcharge may apply, subject to driver discretion and vehicle capacity.

6. Child Safety Seats

Complimentary child seats are available upon request, subject to availability.

Note: Under UK law, child seats are not legally required in private hire vehicles for short journeys. If a child seat cannot be provided, children may travel in the rear seat under adult supervision. Seatbelts must be worn by all passengers aged 3 years or above.

7. Cancellations & Refunds

1. 7.1 Free cancellation is available up to 12 hours before pickup, subject to a £10.00 admin fee to cover processing costs.
2. 7.2 Cancellations made 6 – 12 hours before pickup will incur a 50% charge.
3. 7.3 Cancellations made within 6 hours of the pickup time are non-refundable.
4. 7.4 Approved refunds are processed within five business days.

8. No-Show Policy

If the passenger fails to appear at the pickup location without prior notice, the journey will be marked as a no-show, and the full fare will be charged.
Please refer to Clauses 1 and 2 for waiting time and contact requirements.

9. Payment Methods

London Heathrow Taxi Ltd accepts the following payment methods:

• Credit and Debit Cards
• PayPal
• Apple Pay
• Google Pay

All transactions appear under the merchant name “Taxi Services”.
Payments are securely processed, and no card data is stored on our systems.

10. Deposit Policy for Long-Distance Cash Bookings

For some long-distance cash-only journeys, we may request a small deposit to confirm the booking. This ensures driver availability and helps prevent no-shows for lengthy or high-value trips.

Contact Information

London Heathrow Taxi Ltd
Orega Offices, 4 Longwalk Road, Uxbridge, UB11 1FE, United Kingdom

Tel: 020 3887 3844
International: +44 20 3887 3844
WhatsApp: +44 73 8790 1028
Email: [email protected]
Web: www.london-heathrow.taxi